阅读下面短文，掌握其大意，然后从21－30各题所给的ABC和D项中，选出最佳选项．

To improve relationship with others, you need to be aware of several sensible ways to complain.   21  , you need to be specific. Don’t say, “Boy, did you   22   like a fool at the party?” Instead, say, “You embarrassed me by getting drunk and telling   23   jokes to my parents.” Secondly, stick to the present. Don’t mention old offences from last month or last year. By doing this, you   24   attention from the problem at hand. Moreover, when you complain,   25   add insults. If you start calling the other person names, that will only   26  anger and hurt any chance of getting the person to really   27   you. A last point to remember is to complain privately. Never criticize the other person in front of friends, parents, children, or anyone else for that   28  . Criticizing in front of a third party has the same effect as   29  . This shames the person being criticized and makes it very   30   that the person will want to attack you orally rather than listen to you.

Remember sensible ways to complain yet?

Be specific.

Stick to the present.

Don’t add insults.

Complain privately.

21. A. To start with         B. Frankly speaking    C. In addition     D. Needless to say

22. A. conduct             B. undergo                 C. perform        D. act

23. A. temporary     B. controversial       C. offensive       D. dramatic

24. A. take away      B. set off              C. draw up        D. catch up

25. A. not                 B. barely            C. never           D. seldom

26. A. commit              B. deliver             C. involve         D. create

27. A. listen to             B. work for             C. look after        D. wait on

28. A. time            B. matter             C. person         D. party

29. A. jokes           B. criticism              C. insults          D. embarrassment

30. A. likely         B. natural            C. impossible      D. frequent